FAQ
Payment related
Yes, you can. We accept VISA, MasterCard, American Express and other credit cards. There are some credit cards that cannot be used, so please check when purchasing the product.
Unfortunately, we cannot change the payment method after the product has been purchased. Please make sure you have selected the correct payment method in advance.
Our store will not store your credit card information without your permission, so you can enjoy shopping with peace of mind. For details on how we handle personal information, please see our privacy policy.
Shipping
Your purchased items will usually be shipped within 2-5 business days, so it will take about 3-7 business days for delivery. However, please note that delivery may be delayed depending on your region or weather conditions.
We offer free shipping on all purchases in our store.
Unfortunately, because we provide free shipping insurance, customers cannot choose the delivery company. Delivery will only be by Sagawa Express or Yamato Transport.
others
Yes, it is possible. However, this is only possible if the product is found to be damaged when it arrives. Please note that we cannot accept returns due to customer convenience.
The order confirmation email may have been sent to your spam folder, so please check your folders. If you have not received the email in your spam folder, there may be an error in the email address you entered.
We would appreciate it if you could contact us using the inquiry form, stating your order number and email address, and letting us know that you have not received the email.
Products ordered from our store will be delivered in a FUTURE jewelry box tied with a gold ribbon, with a shopping bag with the brand logo and a delivery note, and in a shipping box.